Refund Policy

Refunds

The customer has the right to request a refund and return of the money in the following cases:

1- In the event of a request to return and return the sold item with a refund of its cash value without giving any reasons, and without incurring any expenses within the 14 days stipulated from the date of purchase and in accordance with our exchange and return policy.

2- In the event of electronic payment, the customer has the right to cancel the order and request a refund of the value of the sold item within ..... (cancellation period .....).

3- In the event of electronic payment, the customer has the right to refund the value of the sold item in the event that it is not received from the company within ..... (expected delivery period).

4- In the event of electronic payment and the sold item is not available with the company within ..... (order confirmation period .....).

Where is my refund?

To check the status of your refund, follow these steps:

Go to your orders.

Next to the relevant order, select View Return/Refund Status.

In the first case mentioned above for refunds after the shipping company receives your product, it may take up to two weeks for your returned product to be received and processed. After the returned product is processed, it may take 5-7 business days for the refund to appear on your payment card statement.

In the other cases mentioned above for refunds, it may take up to two weeks to process, and then it may take 5-7 business days for the refund to appear on your payment card statement.

If your refund status does not show a refund in your account section, and your payment method has passed the processing time, you may contact us for further assistance.

If your refund status shows a refund in your account section, and the standard time frame mentioned above has passed and you have not received your refund yet, please contact your payment source for more information.

How to Issue Refunds

To find out how long it takes to process your refund for cancelled and returned items, please see the table below:

Payment Methods

Refund Method

Refund Time (Once the refund is processed)

Credit Card/Debit Card

Cash on Delivery

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* The amount may be returned to the electronic wallet used to create the virtual payment card. For more details about the refund process, please contact the card issuer.

Note: The company has the right to amend (either by deletion or addition) the refund and return policy at its sole discretion, and the customer’s use of the website is considered an implied consent to accept such amendments