Our Loyalty Policy

1. The company provides its customers with a Scratch Code on some of the company's product packages, which is a code that gives you a 10% balance of points of the value of the product sold.

2. The company sets the value of one point at EGP 1, and the company may, at its absolute discretion, at any time, amend the value of the points.

3. The points that are collected from customers have a validity period after which the validity of using those points expires, and it is not permissible in any way to use the points that have expired.

4. Points are valid for one year from the point redemption date

5. In no way may the value of these points accumulated by users be modified.

6. We reserve the right, at our sole discretion, to terminate and/or cancel these Points.

7. Points can only be exchanged for gifts from the products that the company specifies on the website or application, without any other products.

8. Accumulated points cannot be redeemed for cash or credited to any account or debit/credit card used to make the original purchase.

9. We have the right from time to time to set conditions for these points, in addition to our right to impose any fees for receiving the gift. or any shipping charges (if any)

10. The loyalty program and the redemption of product points are for customers (individual / person), and merchants, distributors, or owners of pharmacies or stores do not have the right to request the redemption of points or create an account on the Penduline website / or application to request the redemption of product points. The company has the right to cancel and suspend these accounts and refuse to redeem points.

11. The company has the right to request a copy of the product purchase invoice when requesting to redeem points by the customer.